Refund policy

Mosie Baby Refund, Returns, & Exchange Policy

Last updated: July 6, 2026

Returns

Unopened Mosie Baby products are eligible for return within 30 days of purchase. If 30 days have gone by since your purchase, we cannot offer a refund.

Due to the nature and sensitivity of our products, to be eligible for a return, your kit must be sealed in its original packaging and undamaged. We cannot refund opened kit boxes, even if the product inside remains unopened.

Any item marked “Final Sale” at checkout is non-refundable.

How to start a return

To start a return, email mosie@mosiebaby.com with your order number and the reason for your return. Our support team will reply with next steps.

Damaged or defective items

If your item arrived damaged or defective, email mosie@mosiebaby.com with your order number and a photo of the issue. Please hold onto the item and packaging while our support team reviews it.

We do not offer exchanges. We only replace items if they are defective or damaged.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved or rejected. If approved, your refund will be processed to your original payment method.

Once we have initiated your refund, it can take up to 7 business days to be reflected on your account, depending on your financial institution.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.

We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Late or missing refunds

If you have not received a refund within 7 business days after receiving refund confirmation, please contact your credit card company or bank first, as posting times can vary. If there is still no pending refund, email mosie@mosiebaby.com.